Terms And Conditions
Welcome to Aso Rock Restaurant! By placing an order with us, you agree to these terms and conditions. Please read them carefully.

These terms and conditions outline the rules and regulations for the use of Aso Rock Restaurant's services, located in London, UK.

"We," "us," "our": Refers to Aso Rock Restaurant. "You," "your": Refers to the customer

Aso Rock Restaurant is open from 11:00 am to 9:30 pm, seven days a week. We are closed on Christmas Day, Boxing Day, and New Year's Day. On all other days, we are open for business.

On-Demand Orders: We aim to dispatch on-demand delivery orders within 45 minutes of receipt. However, delivery times may vary due to traffic and other factors beyond our control. Pre-Orders: Customers can pre-order meals. To cancel a pre-order and receive a refund, you must notify us at least 24 hours before the scheduled delivery time. Click and Collect: If you do not collect your order, no refund will be issued.

All orders must be paid for online before delivery. Transactions are processed in Pound Sterling (GBP).~ We accept various payment methods, including credit/debit cards. We reserve the right to blacklist addresses, phone numbers, email addresses, and credit cards associated with fraudulent activity, and we will report suspected fraud to the police.

If the delivery driver arrives at your address, rings the bell, and calls without a response, the driver will return with the order. In this case, a re-delivery fee may apply. We deliver to all addresses within London. For locations further afield, delivery is subject to prior arrangement. It is the customer's responsibility to ensure their email, delivery address, telephone number, and the items ordered are correct. If they notice any errors, they must inform us as soon as possible. If the delivery fails due to incorrect information, we reserve the right to charge the customer for the failed delivery. It will be at our discretion, so it's very important to ensure the address and contact information are accurate. Most of our deliveries are made by a third-party service. Aso Rock Restaurant is not responsible for the actions of the third-party delivery service, but we will assist with communication if needed.

On-Demand Orders: No refunds are issued once the order has left the store. Pre-Orders: Refunds are available if you cancel at least 24 hours before the scheduled delivery. Click and Collect: No refund if you do not collect your order. If you report a missing item, we will investigate within 24 hours and issue a refund to the original payment method, if warranted. Aso Rock Restaurant reserves the right to cancel and refund an order. If you request a reason for cancellation, we will provide one within 7 days. Voucher Codes: At our discretion, we may issue a voucher code to use on our website. Voucher codes cannot be exchanged for cash once issued.

If you have any allergies or dietary restrictions, please contact us through our website before placing an order. We will do our best to accommodate your needs

Aso Rock Restaurant's maximum liability for any consequential loss is limited to a £10 Aso Rock voucher. We are not responsible for delays or other issues caused by third-party delivery services.

We are committed to protecting your privacy. Any personal data collected during the ordering process will be used in accordance with our Privacy Policy and GDPR regulations.

Aso Rock Restaurant reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website and will take effect immediately.

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions, concerns, or requests, please contact us through our website or email.